MyBILH Chart Frequently Asked Questions

What Is MyBILH Chart?

MyBILH Chart offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyBILH Chart, you can use the internet to:

  • Request medical appointments
  • View your health summary from the MyBILH Chart electronic health record
  • View test results
  • Request prescription renewals
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team

About MyBILH Chart

Is there a fee to use MyBILH Chart?

MyBILH Chart is a free service offered to our patients.

How is MyBILH Chart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all MyBILH Chart messaging is done while you are securely logged on to our website.

Enrollment Questions

How do I sign up?

Patients who wish to sign up for an account can do so by visiting the MyBILH Chart website. You may have received a unique activation code during your clinic visit or on your after-visit summary. You can use that code to sign up for your account. If you do not have an activation code, you can follow the instructions on MyBILH Chart to sign up without one.

Who do I contact if I have further questions?

You can call our MyBILH Chart Patient Support Line at 877-270-0370.

Your Medical Record

When can I see my test results in MyBILH Chart?

In the interest of patient-centered care, MyBILH Chart is making your test results available to you in a timely fashion. Some results are ready on the same day; other results may take a few days. When the result is available, we release them to you online immediately. It may be the case that you see your test results before your provider. Keep in mind that test results do not provide a definitive diagnosis.

If you have questions, please reach out to the provider who ordered the test via an electronic message through MyBILH Chart or call the office during normal business hours.

Why are certain test results not shared electronically via MyBILH Chart?
Your provider is able to determine which types of test results are able to be accessed through MyBILH Chart. Further, tests of a very sensitive nature are not released to MyBILH Chart.
If some of my health information on MyBILH Chart is not correct, what should I do?

Your MyBILH Chart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor, when can I expect a reply?

You will generally receive an answer within 3-5 business days. Please note that MyBILH Chart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

MyBILH Chart for Family and Health Care Agents

I need access to another person’s MyBILH Chart account as I help manage their care. How can I go about doing that?

If you are a caregiver, family member or health care agent who needs access to another patient's MyBILH Chart account, you must first have your own MyBILH Chart account and then request to become a proxy. A proxy is a person who has been granted access to another patient's MyChart account.

To request access, you must complete the Proxy Access Authorization Form and return it to where the patient receives care.

The proxy request process depends on the age of the patient.

Patients ages 13 and younger: Parents and legal guardians will be granted full access to a child’s MyBILH Chart account, as long as their parental rights have not been legally terminated.

Patients ages 13 to 15: At age 13, a child is eligible to create their own MyBILH Chart account. At this time, If the child does not limit or revoke access, parents will continue to have full access until the child reaches age 15.

Patients ages 15 to 17: Parents with existing access will be automatically updated to have limited access when the patient turns 15.  If you are seeking proxy access for a patient who is 15 to 17 years old, the patient must sign the form and select the type of proxy access: Full or Limited. Parents and teens should discuss these options with the teen’s provider.

Patients ages 18 and older: If you are seeking proxy access for an adult patient who is 18 years old or older, the patient or their legal representative must give their consent and sign the proxy form.

I would like to give access to someone who helps with my medical care. How can I go about doing that?

If you would like to give someone who helps you with your medical care permission to look at your medical records, then the easiest way to do that is directly from your MyBILH Chart account. Select Share My Record from the Health menu. From there you can select "Friends and Family Access" and modify or add new access to your health record.

Note that if the person you share your record with has an existing MyBILH Chart account, then they can view your record by logging into their MyBILH Chart account. If the person does not have a MyBILH Chart account, they will need to sign up before they can access your record. 

After I Have Enrolled

I forgot my password. What should I do?

You may contact our MyBILH Chart Patient Support Line at 877-270-0370 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at 877-270-0370 and after we verify your information, a new code will be sent via US Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

Where can I update my personal information (e.g., home address, email or change my password)?

Log into MyBILH Chart and from the left menu, go to the Preferences section and select the appropriate option.

Technical Questions

How is MyBILH Chart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all MyBILH Chart messaging is done while you are securely logged on to our website.

What is your privacy policy?

MyBILH Chart is owned and operated by MyBILH Chart and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyBILH Chart.

I was logged out of MyBILH Chart, what happened?

We aim to protect your privacy and security of your information. While logged into MyBILH Chart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyBILH Chart. We recommend that you log out of your MyBILH Chart session if you need to leave your computer for even a short period of time.

My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, you can call our MyBILH Chart Patient Support Line at 877-270-0370.

Telehealth Video Visits

How To Start a MyBILH Chart Video Visit: Patient Guide
  1. You will receive a notification link 7 days in advance for pre-registration. Please complete pre-registration for your appointment prior to your scheduled visit time. It will only take a few minutes and doing so ahead of time will make sure you are ready to go at the time of your visit. This step may be completed up to 7 days in advance. While completing your pre-registration for your virtual appointment, use the same computer, smartphone or tablet you plan to use for your video visit. Be sure your device has a camera and microphone set up and ready for use.

    MyBILH Chart Video Visits - Step 1 Image

  2. You will receive a notification via email to join 60 minutes prior to your appointment. You will receive a follow up notification 15 minutes before your appointment (if you have completed pre-registration) with a link to join your video visit directly.

  3. If you have a MyBILH Chart account, you can also sign in, complete pre-registration, and join your video visit from the health feed. If you have more questions or need help signing up, please find answers to other frequently asked questions elsewhere on this page.

  4. Click the "Join Video Visit" button when it is time for your appointment to begin. You can join up to 60 minutes before the start time. Please be aware that your provider will not be available until the time of your appointment.

    MyBILH Chart Video Visits: Step 4 Image

    Tip: If the "Join Video Visit" button is grey and unclickable, you may still need to complete the pre-registration, or your appointment time may be more than 60 minutes away. If the appointment time is within the 60-minute window, you may need to click the browser refresh button.

    For additional assistance, call the MyBILH Chart Support Line at 877-270-0370. If you missed your appointment, please contact your healthcare provider's office to reschedule.

MyBILH Chart Patient Support Line

Please call if you have questions about MyBILH Chart or need support.