MyBILH Chart Frequently Asked Questions

What Is MyBILH Chart?

MyBILH Chart offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyBILH Chart, you can use the internet to:

  • Request medical appointments
  • View your health summary from the MyBILH Chart electronic health record
  • View test results
  • Request prescription renewals
  • Access trusted health information resources
  • Communicate electronically and securely with your medical care team

About MyBILH Chart

Is there a fee to use MyBILH Chart?

MyBILH Chart is a free service offered to our patients.

How is MyBILH Chart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all MyBILH Chart messaging is done while you are securely logged on to our website.

Enrollment Questions

How do I sign up?

Patients who wish to participate will be issued a MyBILH Chart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

Who do I contact if I have further questions?

You can call our MyBILH Chart Patient Support Line at 781-744-7300.

Your Medical Record

When can I see my test results in MyBILH Chart?

In the interest of patient-centered care, MyBILH Chart is making your test results available to you in a timely fashion. Some results are ready on the same day; other results may take a few days. When the result is available, we release them to you online immediately. It may be the case that you see your test results before your provider. Keep in mind that test results do not provide a definitive diagnosis.

If you have questions, please reach out to the provider who ordered the test via an electronic message through MyBILH Chart or call the office during normal business hours.

Why are certain test results not shared electronically via MyBILH Chart?
Your provider is able to determine which types of test results are able to be accessed through MyBILH Chart. Further, tests of a very sensitive nature are not released to MyBILH Chart.
If some of my health information on MyBILH Chart is not correct, what should I do?

Your MyBILH Chart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

If I send a message to my doctor, when can I expect a reply?

You will generally receive an answer within 3-5 business days. Please note that MyBILH Chart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

MyBILH Chart for My Family

Can I view a family member's health record in MyBILH Chart?

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyBILH Chart account and then connect to information regarding their family member.

Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service or select Share My Record from the Health menu. From there you can select "Friends and family access" and modify or add new access to your health record.

Can I ask questions regarding a family member from my MyBILH Chart account?

MyBILH Chart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Can my spouse and I share one MyBILH Chart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyBILH Chart account.

After I Have Enrolled

I forgot my password. What should I do?

You may contact our MyBILH Chart Patient Support Line at 781-744-7300 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

Contact us at 781-744-7300 and after we verify your information, a new code will be sent via US Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.

Where can I update my personal information (e.g., home address, email or change my password)?

Log into MyBILH Chart and from the left menu, go to the Preferences section and select the appropriate option.

Technical Questions

How is MyBILH Chart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all MyBILH Chart messaging is done while you are securely logged on to our website.

What is your privacy policy?

MyBILH Chart is owned and operated by MyBILH Chart and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by MyBILH Chart.

I was logged out of MyBILH Chart, what happened?

We aim to protect your privacy and security of your information. While logged into MyBILH Chart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyBILH Chart. We recommend that you log out of your MyBILH Chart session if you need to leave your computer for even a short period of time.

My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, you can call our MyBILH Chart Patient Support Line at 781-744-7300.

Telehealth Video Visits

How To Start a MyChart Video Visit: Patient Guide
  1. You will receive a notification link 7 days in advance for pre-registration. Please complete pre-registration for your appointment prior to your scheduled visit time. It will only take a few minutes and doing so ahead of time will make sure you are ready to go at the time of your visit. This step may be completed up to 7 days in advance. While completing your pre-registration for your virtual appointment, use the same computer, smartphone or tablet you plan to use for your video visit. Be sure your device has a camera and microphone set up and ready for use.

    MyBILH Chart Video Visits - Step 1 Image

  2. You will receive a notification via email to join 60 minutes prior to your appointment. You will receive a follow up notification 15 minutes before your appointment (if you have completed pre-registration) with a link to join your video visit directly.

  3. If you have a MyBILH Chart account, you can also sign in, complete pre-registration, and join your video visit from the health feed. If you have more questions or need help signing up, please find answers to other frequently asked questions elsewhere on this page.

  4. Click the "Join Video Visit" button when it is time for your appointment to begin. You can join up to 60 minutes before the start time. Please be aware that your provider will not be available until the time of your appointment.

    MyBILH Chart Video Visits: Step 4 Image

    Tip: If the "Join Video Visit" button is grey and unclickable, you may still need to complete the pre-registration, or your appointment time may be more than 60 minutes away. If the appointment time is within the 60-minute window, you may need to click the browser refresh button.

    For additional assistance, call the MyBILH Chart Support Line at 781-744-7300. If you missed your appointment, please contact your healthcare provider's office to reschedule.

MyBILH Chart Patient Support Line

Please call if you have questions about MyBILH Chart or need support.