Introducing MyBILH Chart

MyBILH Chart

Over the next two years, Beth Israel Lahey Health is rolling out a new electronic health record, including a new patient portal, that will allow patients to see their health records across all BILH hospitals and care organizations. This will allow patients to engage in their care across BILH with one patient portal called MyBILH Chart.

Beginning June 1, 2024, Beth Israel Lahey Health will launch the new patient portal, MyBILH Chart, at the following locations and related ambulatory and clinical sites:

  • Addison Gilbert
  • BayRidge Hospital
  • Beth Israel Deaconess Medical Center
  • Beth Israel Lahey Health At Home
  • Beverly Hospital
  • Center for Specialty Care (Milton)
  • Joslin Diabetes Center
  • Lahey Hospital & Medical Center
  • Lank Cancer Center (Needham)
  • New England Baptist Hospital
  • Trotman Family Outpatient Clinical Center (Needham)
  • Weight Loss Center (Milton)
  • Winchester Hospital

On October 26, 2024, Beth Israel Lahey Health will launch MyBILH Chart at the following additional locations and related ambulatory and clinical sites:

  • Anna Jaques Hospital
  • Beth Israel Deaconess Hospital–Milton (BID Milton)
  • Beth Israel Deaconess Hospital–Needham (BID Needham)
  • Beth Israel Deaconess Hospital–Plymouth (BID Plymouth)
  • Related Ambulatory/Clinical Sites

In Fall 2025, Beth Israel Lahey Health will launch MyBILH Chart at the following additional locations and related ambulatory and clinical sites:

  • Mount Auburn Hospital (MAH)
  • MAH Primary Care Centers
  • BILH Behavioral Services

My Lahey Chart Users: FAQs

Starting March 8, 2024, patients will begin seeing results, appointments, and other health information from past visits at Beth Israel Lahey Health organizations.

If you are a My Lahey Chart user who has received care at other Beth Israel Lahey Health organizations, you may now see more information within your patient portal.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal called MyBILH Chart. This new patient portal will launch June 1. As a My Lahey Chart user, you don't need to take any action and will not have to sign-up for this upgraded patient portal. Your information will be seamlessly transitioned to this new portal.

Why is there new health information in my My Lahey Chart account? 

As part of the move to a single patient portal, BILH has started consolidating your health information from other BILH providers into My Lahey Chart. Over time, you'll be able to see and manage your health information from other BILH providers in a single place, MyBILH Chart.

What new information is available in My Lahey Chart? 

Beginning March 8, historic information from past visits to Beth Israel Deaconess Medical Center, New England Baptist Hospital, Joslin Diabetes Center and affiliated sites will appear in your My Lahey Chart account. Health records from other BILH organizations will be added in the coming months as we add more organizations to this shared patient portal. While this information will begin to appear in your My Lahey Chart in March, you will still use your existing patient portals until June 1, 2024.

How do I get updates?

More information will be available through your current patient portals closer to June 1. You may also check this webpage for more updates.

Who do I contact if I have further questions?

You can call the My Lahey Chart Patient Support Line at 781-744-7300.

BIDMC PatientSite Users: FAQs

Beth Israel Deaconess Medical Center (BIDMC) is part of the larger organization Beth Israel Lahey Health (BILH). We recently celebrated a 5-year anniversary as one system! BILH is introducing MyBILH Chart, an enhanced and secure patient portal that allows you to manage your care across all BILH organizations in one place.  
What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on June 1, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.

What do I need to do?

As a BIDMC PatientSite user, you do not need to take any action today. You will receive more information closer to June on how to sign up for the improved and secure MyBILH Chart patient portal.

Which patient portal do I use now?

Continue using PatientSite, and any other existing patient portals you use, until June 1, 2024.

How do I pay my bill?

Effective June 1, 2024, Beth Israel Deaconess Medical Center, along with other Beth Israel Lahey Health (BILH) organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after June 1 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you June 1) called MyBILH Chart.

The new billing statements may reflect physician billing and/or hospital billing depending on the services received.

For services provided before June 1, you will continue to receive statements from Beth Israel Deaconess Medical Center. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling the number on your statement.

To set up a payment plan for services that occurred after June 1, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after June 1.

You can pay your bill online here.

I am a PatientSite user, but I go to BID Needham or BID Milton for imaging and/or lab work. Where will I see my results?

PatientSite users who have imaging or labs done at BID Needham will see their results in MyBILH Chart after June 1. These results will be viewable in a PDF format and can be accessed via the Document Center of MyChart. They will also continue to be available in Meditech MySite. PatientSite users who have imaging or labs done at BID Milton will continue to see their results in Meditech MySite after June 1. All results will be available in MyBILH Chart after BID Needham and BID Milton go-live with MyBILH Chart on October 26, 2024. 

How do I get updates?

We will send you more communications through your current patient portals closer to June 1. Please check this web page as well for updates.

Who do I contact if I have further questions?

Patients may contact the PatientSite Tech Support team by emailing patsite@bidmc.harvard.edu or by logging into PatientSite and selecting “Tech Support,” located in the main menu at the top of the page, and at the bottom of every page.

Joslin NextGen Users: FAQs

Joslin Diabetes Center is part of the larger organization Beth Israel Lahey Health (BILH). We recently celebrated a 5-year anniversary as one system! BILH is introducing MyBILH Chart, an enhanced and secure patient portal that allows you to manage your care across all BILH organizations in one place.
What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on June 1, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.

What do I need to do?

As a Joslin Patient Portal user, you don’t need to take any action today. You will receive more information closer to June on how to sign up for the improved and secure MyBILH Chart patient portal. 

Which patient portal do I use now?

Continue using your Joslin Patient Portal (NextGen), and any other existing patient portals you use, until June 1, 2024.

How do I pay my bill?

Effective June 1, 2024, Joslin Diabetes Center, along with other Beth Israel Lahey Health (BILH) organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after June 1 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you June 1) called MyBILH Chart.

The new billing statements may reflect physician billing and/or hospital billing depending on the services received.

For services provided before June 1, you will continue to receive statements from Joslin. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling 617-754-9199.

To set up a payment plan for services that occurred after June 1, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after June 1.

You can pay your bill online here.

How do I get updates?

We will send you more communications through your current patient portals closer to June 1. Please check this web page as well for updates.

Who do I contact if I have further questions?

For assistance with the NextGen Patient Portal, please call our help line at 617-309-2454.

NEBH eCW and Cerner Users: FAQs

New England Baptist Hospital (NEBH) is part of the larger organization Beth Israel Lahey Health. We recently celebrated a 5-year anniversary as one system! BILH is introducing MyBILH Chart, an enhanced and secure patient portal that allows you to manage your care across BILH in one place.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on June 1, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart. 

What do I need to do?

As a New England Baptist Hospital patient portal user, you don’t need to take any action today. You will receive more information closer to June on how to sign up for the improved and secure MyBILH Chart patient portal.

Which patient portal do I use now?

Continue using your New England Baptist Hospital patient portals, and any other existing patient portals you use, until June 1, 2024.

How do I pay my bill?

Effective June 1, 2024, New England Baptist Hospital, along with other Beth Israel Lahey Health organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after June 1 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you June 1) called MyBILH Chart.

The new billing statements may reflect physician billing and/or hospital billing depending on the services received.

For services provided before June 1, you will continue to receive statements from New England Baptist Hospital. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling the number on your statement.

To set up a payment plan for services that occurred after June 1, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after June 1.

You can pay your bill online here.

How do I get updates?

We will send you more communications through your current patient portals closer to June 1. Please check this web page as well for updates.

Who do I contact if I have further questions?

MyBILH Chart Patient Support Line

Please call if you have questions about MyBILH Chart or need support.

Not on MyBILH Chart yet?

Over time, BILH hospitals and doctors’ offices will be added to MyBILH Chart. View all BILH patient portals.