Introducing MyBILH Chart

What is changing?

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 26, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart. 

Which patient portal do I use now?

As of October 26, 2024, the Athena Health – MySite portal is view-only and available for a limited period of time. Please sign up for and use the new MyBILH Chart patient portal going forward.

How do I sign up?

If you already have a MyBILH Chart account, you do not have to register for a new account. Simply log in to MyBILH Chart using the same login information from your MyBILH Chart account.

Patients who wish to sign up for an account can do so by visiting the MyBILH Chart website. You may have received a unique activation code during your clinic visit or on your after-visit summary. You can use that code to sign up for your account. If you do not have an activation code, you can follow the instructions on MyBILH Chart to sign up without one.

How do I pay my bill?

Effective October 26, 2024, BILH Primary Care, along with other Beth Israel Lahey Health organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after October 26 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you October 26) called MyBILH Chart. You can also opt in to receive text and email notifications to securely view and pay balances.

The new billing statements may reflect physician billing and/or hospital billing depending on the services received.

For services provided before October 26, you will continue to receive statements from BILH Primary Care. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling the number on your statement.

To set up a payment plan for services that occurred after October 26, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after October 26.

You can pay your bill online here.

I have questions about which health records will appear in MyBILH Chart. 

What health information is available in MyBILH Chart?

With the introduction of the new and enhanced MyBILH Chart, patients will begin to see health information from affiliated Beth Israel Lahey Health hospitals and care organizations from the October 26, 2024, launch. More health records will be added to MyBILH Chart from all other BILH organizations in the coming months and years as we add more organizations to this shared portal. As part of the move to a single patient portal, your health information from 2019 and forward will be visible in MyBILH Chart. 

Why can't I see all my problems, medications, allergies, and immunizations (PAMI) in MyBILH Chart?

While your problems, medications, allergies and immunizations (PAMI) will be available in our clinical systems and accessible to providers, you may not see all your information in your chart immediately. Some of the information requires a manual confirmatory step, which may not happen until you are next seen at one of our facilities.

Problems, Medications, Allergies and Immunizations (PAMI) will be reviewed and reconciled by your care team or on or close to your next appointment with your provider. The data may not appear until you have your first appointment after October 26, 2024.

If you need to refill a prescription and cannot see your medication on MyBILH Chart, then please contact your provider's office.

I see "Conversion Provider" or "Historical Conversion Provider" instead of a provider's name. Why? 

We are aware that some historical notes may display "Conversion Provider" or "Historical Conversion Provider" instead of the actual name of the provider. Notes written after the transition to MyBILH Chart will always display with the actual provider's name. 

I do not see messages exchanged with my provider through my prior patient portal in MyBILH chart. 

Only messages exchanged with providers prior to October 26 through Athena MySite patient portal can be accessed under the Communication section of the Menu in MyBILH Chart. 

I do not see all my preventive health screenings in MyBILH Chart? 

Some of your information on preventive screenings will not be available during our transition period. This may include diabetes eye exams, Chlamydia screening, and cervical cancer screening. It does not mean you are overdue for these preventative screenings. Please discuss with your primary provider during your annual exam. Thank you for your patience during this time. 

I only see medical records for the past couple years in MyBILH Chart, but I cannot see all my historical data. How can I get access to that information now? 

You will continue to have read-only access to your previous patient portal for a limited time. You will still be able access your entire medical record that dates back further than five (5) years (such as pathology reports and colonoscopies) by contacting Medical Records (also called HIM) at the entity where you received your care, even after your previous patient portal is unavailable. Find a full contact list for Medical Records here.

Health information from the past five (5) years will be included as we consolidate health information across all these BILH health systems onto one patient portal. This decision was based on what was necessary for clinical decision making.

I have questions or would like a copy of my medical records.

You can obtain a copy of your medical record by contacting the Medical Records Department.

Who do I contact if I have further questions?

For MyBILH Chart questions and support, please call the MyBILH Chart Patient Support Line at 877-270-0370.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 4, 2025. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart. 

Which patient portal do I use now? 

As of October 4, 2025, the Core Physicians Patient Portal is view-only and available for a limited period of time. Please sign up for and use the new MyBILH Chart patient portal going forward. 

How do I sign up?

Patients who wish to sign up for an account can do so by visiting the MyBILH Chart website. You may receive a unique activation code during your clinic visit or on your after-visit summary. You can use that code to sign up for your account. If you do not have an activation code, you can follow the instructions on MyBILH Chart to sign up without one. 

How do I pay my bill?

Effective October 4, 2025, Core Physicians, along with other Beth Israel Lahey Health organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after October 4 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you October 4) called MyBILH Chart. You can also opt in to receive text and email notifications to securely view and pay balances. 

The new billing statements may reflect physician billing and/or hospital billing depending on the services received. 

For services provided before October 4, you will continue to receive statements from Core Physicians. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling the number on your statement. 

To set up a payment plan for services that occurred after October 4, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after October 4. 

You can pay your bill online here.

I have questions about which health records will appear in MyBILH Chart. 

What health information is available in MyBILH Chart?

With the introduction of the new and enhanced MyBILH Chart, patients will begin to see health information from affiliated Beth Israel Lahey Health hospitals and care organizations from the October 4, 2025, launch. More health records will be added to MyBILH Chart from all other BILH organizations in the coming months and years as we add more organizations to this shared portal. As part of the move to a single patient portal, your health information from 2019 and forward will be visible in MyBILH Chart.

Why can’t I see all my problems, medications, allergies, and immunizations (PAMI) in MyBILH Chart?

While your problems, medications, allergies and immunizations (PAMI) will be available in our clinical systems and accessible to providers, you may not see all your information in your chart immediately. Some of the information requires a manual confirmatory step, which may not happen until you are next seen at one of our facilities.

Problems, Medications, Allergies and Immunizations (PAMI) will be reviewed and reconciled by your care team or on or close to your next appointment with your provider. The data may not appear until you have your first appointment after October 4, 2025.

If you need to refill a prescription and cannot see your medication on MyBILH Chart, then please contact your provider’s office.

I see “Conversion Provider” or “Historical Conversion Provider” instead of a provider's name. Why?

We are aware that some historical notes may display “Conversion Provider” or “Historical Conversion Provider” instead of the actual name of the provider. Notes written after the transition to MyBILH Chart will always display with the actual provider's name.

I do not see all my preventive health screenings in MyBILH Chart?

Some of your information on preventive screenings will not be available during our transition period. This may include diabetes eye exams, Chlamydia screening, and cervical cancer screening. It does not mean you are overdue for these preventive screenings. Please discuss with your primary provider during your annual exam. Thank you for your patience during this time.

I only see medical records for the past couple years in MyBILH Chart, but I cannot see all my historical data. How can I get access to that information now?

You will continue to have read-only access to your previous Patient Portal for a limited time. After a limited time, your previous Patient Portal will no longer be available, but you will still be able access your entire medical record that dates back further than five (5) years (such as pathology reports and colonoscopies) by contacting Medical Records (also called HIM) at the entity where you received your care. Find a full contact list for Medical Records here.

Health information from the past five (5) years will be included as we consolidate health information across all these BILH health systems onto one patient portal. This decision was based on what was necessary for clinical decision making.

Who do I contact if I have further questions?

For MyBILH Chart questions and support, please call the MyBILH Chart Patient Support Line 877-270-0370.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 4, 2025. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.  

Which patient portal do I use now? 

As of October 4, 2025, the Exeter Hospital Patient Portal is view-only and available for a limited period of time. Please sign up for and use the new MyBILH Chart patient portal going forward. 

How do I sign up?

Patients who wish to sign up for an account can do so by visiting the MyBILH Chart website. You may receive a unique activation code during your clinic visit or on your after-visit summary. You can use that code to sign up for your account. If you do not have an activation code, you can follow the instructions on MyBILH Chart to sign up without one.

How do I pay my bill? 

Effective October 4, 2025, Exeter Hospital, along with other Beth Israel Lahey Health organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after October 4 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you October 4) called MyBILH Chart. You can also opt in to receive text and email notifications to securely view and pay balances. 

The new billing statements may reflect physician billing and/or hospital billing depending on the services received.

For services provided before October 4, you will continue to receive statements from Exeter Hospital. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling the number on your statement. 

To set up a payment plan for services that occurred after October 4, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after October 4. 

You can pay your bill online here.

I have questions about which health records will appear in MyBILH Chart. 

What health information is available in MyBILH Chart?

With the introduction of the new and enhanced MyBILH Chart, patients will begin to see health information from affiliated Beth Israel Lahey Health hospitals and care organizations from the October 4, 2025, launch. More health records will be added to MyBILH Chart from all other BILH organizations in the coming months and years as we add more organizations to this shared portal. As part of the move to a single patient portal, your health information from 2019 and forward will be visible in MyBILH Chart.

Why can’t I see all my problems, medications, allergies, and immunizations (PAMI) in MyBILH Chart?

While your problems, medications, allergies and immunizations (PAMI) will be available in our clinical systems and accessible to providers, you may not see all your information in your chart immediately. Some of the information requires a manual confirmatory step, which may not happen until you are next seen at one of our facilities.

Problems, Medications, Allergies and Immunizations (PAMI) will be reviewed and reconciled by your care team or on or close to your next appointment with your provider. The data may not appear until you have your first appointment after October 4, 2025.

If you need to refill a prescription and cannot see your medication on MyBILH Chart, then please contact your provider’s office.

I see “Conversion Provider” or “Historical Conversion Provider” instead of a provider's name. Why?

We are aware that some historical notes may display “Conversion Provider” or “Historical Conversion Provider” instead of the actual name of the provider. Notes written after the transition to MyBILH Chart will always display with the actual provider's name.

I do not see all my preventive health screenings in MyBILH Chart?

Some of your information on preventive screenings will not be available during our transition period. This may include diabetes eye exams, Chlamydia screening, and cervical cancer screening. It does not mean you are overdue for these preventive screenings. Please discuss with your primary provider during your annual exam. Thank you for your patience during this time.

I only see medical records for the past couple years in MyBILH Chart, but I cannot see all my historical data. How can I get access to that information now?

You will continue to have read-only access to your previous Patient Portal for a limited time. After a limited time, your previous Patient Portal will no longer be available, but you will still be able access your entire medical record that dates back further than five (5) years (such as pathology reports and colonoscopies) by contacting Medical Records (also called HIM) at the entity where you received your care. Find a full contact list for Medical Records here.

Health information from the past five (5) years will be included as we consolidate health information across all these BILH health systems onto one patient portal. This decision was based on what was necessary for clinical decision making.

Who do I contact if I have further questions?

For MyBILH Chart questions and support, please call the MyBILH Chart Patient Support Line at  877-270-0370.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 4, 2025. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.  

Which patient portal do I use now?

As of October 4, 2025, Mount Auburn MyChart is view-only and available for a limited period of time. Please sign up for and use the new MyBILH Chart patient portal going forward. 

How do I sign up?

If you already have a MyBILH Chart account, you do not need to take any action. You will be able to see Mount Auburn MyChart data in MyBILH Chart after October 4.

If you do not have a MyBILH Chart account, you will be automatically signed up for a MyBILH Chart account using your existing Mount Auburn MyChart username and password.

Patients who do not have a Mount Auburn MyChart or MyBILH Chart can sign up for an account by visiting the MyBILH Chart website. You may receive a unique activation code during your clinic visit or in your after-visit summary. You can use that code to sign up for your account. If you do not have an activation code, you can follow the instructions on MyBILH Chart to sign up without one.  

You will be able to resume sending messages through the new MyBILH Chart portal the morning of October 4, 2025.

How do I pay my bill?

Effective October 4, 2025, Mount Auburn Hospital, along with other Beth Israel Lahey Health organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after October 4 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you October 4) called MyBILH Chart. You can also opt in to receive text and email notifications to securely view and pay balances. 

The new billing statements may reflect physician billing and/or hospital billing depending on the services received. 

For services provided before October 4, you will continue to receive statements from Mount Auburn Hospital. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling the number on your statement. 

To set up a payment plan for services that occurred after October 4, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after October 4. 

You can pay your bill online here.

I have questions about which health records will appear in MyBILH Chart. 

What health information is available in MyBILH Chart?

With the introduction of the new and enhanced MyBILH Chart, patients will begin to see health information from affiliated Beth Israel Lahey Health hospitals and care organizations from the October 4, 2025, launch. More health records will be added to MyBILH Chart from all other BILH organizations in the coming months and years as we add more organizations to this shared portal. As part of the move to a single patient portal, your health information from 2019 and forward will be visible in MyBILH Chart.

Why can't I see all my problems, medications, allergies, and immunizations (PAMI) in MyBILH Chart?

While your problems, medications, allergies and immunizations (PAMI) will be available in our clinical systems and accessible to providers, you may not see all your information in your chart immediately. Some of the information requires a manual confirmatory step, which may not happen until you are next seen at one of our facilities.

Problems, Medications, Allergies and Immunizations (PAMI) will be reviewed and reconciled by your care team or on or close to your next appointment with your provider. The data may not appear until you have your first appointment after October 4, 2025.

If you need to refill a prescription and cannot see your medication on MyBILH Chart, then please contact your provider's office.

I see “Conversion Provider” or “Historical Conversion Provider” instead of the provider's name. Why?

We are aware that some historical notes may display “Conversion Provider” or “Historical Conversion Provider” instead of the actual name of the provider. Notes written after the transition to MyBILH Chart will always display with the actual provider's name.

I do not see all my preventive health screenings in MyBILH Chart?

Some of your information on preventive screenings will not be available during our transition period. This may include diabetes eye exams, Chlamydia screening, and cervical cancer screening. It does not mean you are overdue for these preventive screenings. Please discuss it with your primary provider during your annual exam. Thank you for your patience during this time.

I only see medical records for the past couple years in MyBILH Chart, but I cannot see all my historical data. How can I get access to that information now?

You will continue to have read-only access to your previous Patient Portal for a limited time. After a limited time, your previous Patient Portal will no longer be available, but you will still be able access your entire medical record that dates back further than five (5) years (such as pathology reports and colonoscopies) by contacting Medical Records (also called Health Information Management, or HIM) at the entity where you received your care. Find a full contact list for Medical Records here.

Health information from the past five (5) years will be included as we consolidate health information across all these BILH health systems onto one patient portal. This decision was based on what was necessary for clinical decision making.

Who do I contact if I have further questions?

For MyBILH Chart questions and support, please call the MyBILH Chart Patient Support Line at 877-270-0370.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 4, 2025. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.  

How do I sign up?

Patients who wish to sign up for an account can do so by visiting the MyBILH Chart website. You may receive a unique activation code during your clinic visit or on your after-visit summary. You can use that code to sign up for your account. If you do not have an activation code, you can follow the instructions on MyBILH Chart to sign up without one. 

How do I pay my bill?

Effective October 4, 2025, BILH Behavioral Services, along with other Beth Israel Lahey Health organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after October 4 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you October 4) called MyBILH Chart. You can also opt in to receive text and email notifications to securely view and pay balances. 

The new billing statements may reflect physician billing and/or hospital billing depending on the services received. 

For services provided before October 4, you will continue to receive statements from BILH Behavioral Services. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling the number on your statement. 

To set up a payment plan for services that occurred after October 4, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after October 4. 

You can pay your bill online here.

I have questions about which health records will appear in MyBILH Chart. 

What health information is available in MyBILH Chart?

With the introduction of the new and enhanced MyBILH Chart, patients will begin to see health information from affiliated Beth Israel Lahey Health hospitals and care organizations from the October 4, 2025, launch. More health records will be added to MyBILH Chart from all other BILH organizations in the coming months and years as we add more organizations to this shared portal. As part of the move to a single patient portal, your health information from 2019 and forward will be visible in MyBILH Chart.

I see “Conversion Provider” or “Historical Conversion Provider” instead of a provider's name. Why?

We are aware that some historical notes may display “Conversion Provider” or “Historical Conversion Provider” instead of the actual name of the provider. Notes written after the transition to MyBILH Chart will always display with the actual provider's name.

Who do I contact if I have further questions?

For MyBILH Chart questions and support, please call the MyBILH Chart Patient Support Line at  877-270-0370.