Introducing MyBILH Chart

What is changing?

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 26, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart. 

Which patient portal do I use now?

As of October 26, 2024, the Athena Health – MySite portal is view-only and available for a limited period of time. Please sign up for and use the new MyBILH Chart patient portal going forward.

How do I sign up?

If you already have a MyBILH Chart account, you do not have to register for a new account. Simply log in to MyBILH Chart using the same login information from your MyBILH Chart account.

Patients who wish to sign up for an account can do so by visiting the MyBILH Chart website. You may have received a unique activation code during your clinic visit or on your after-visit summary. You can use that code to sign up for your account. If you do not have an activation code, you can follow the instructions on MyBILH Chart to sign up without one.

How do I pay my bill?

Effective October 26, 2024, BILH Primary Care, along with other Beth Israel Lahey Health organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after October 26 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you October 26) called MyBILH Chart. You can also opt in to receive text and email notifications to securely view and pay balances.

The new billing statements may reflect physician billing and/or hospital billing depending on the services received.

For services provided before October 26, you will continue to receive statements from BILH Primary Care. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling the number on your statement.

To set up a payment plan for services that occurred after October 26, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after October 26.

You can pay your bill online here.

I have questions about which health records will appear in MyBILH Chart. 

What health information is available in MyBILH Chart?

With the introduction of the new and enhanced MyBILH Chart, patients will begin to see health information from affiliated Beth Israel Lahey Health hospitals and care organizations from the October 26, 2024, launch. More health records will be added to MyBILH Chart from all other BILH organizations in the coming months and years as we add more organizations to this shared portal. As part of the move to a single patient portal, your health information from 2019 and forward will be visible in MyBILH Chart. 

Why can't I see all my problems, medications, allergies, and immunizations (PAMI) in MyBILH Chart?

While your problems, medications, allergies and immunizations (PAMI) will be available in our clinical systems and accessible to providers, you may not see all your information in your chart immediately. Some of the information requires a manual confirmatory step, which may not happen until you are next seen at one of our facilities.

Problems, Medications, Allergies and Immunizations (PAMI) will be reviewed and reconciled by your care team or on or close to your next appointment with your provider. The data may not appear until you have your first appointment after October 26, 2024.

If you need to refill a prescription and cannot see your medication on MyBILH Chart, then please contact your provider's office.

I see "Conversion Provider" or "Historical Conversion Provider" instead of a provider's name. Why? 

We are aware that some historical notes may display "Conversion Provider" or "Historical Conversion Provider" instead of the actual name of the provider. Notes written after the transition to MyBILH Chart will always display with the actual provider's name. 

I do not see messages exchanged with my provider through my prior patient portal in MyBILH chart. 

Only messages exchanged with providers prior to October 26 through Athena MySite patient portal can be accessed under the Communication section of the Menu in MyBILH Chart. 

I do not see all my preventive health screenings in MyBILH Chart? 

Some of your information on preventive screenings will not be available during our transition period. This may include diabetes eye exams, Chlamydia screening, and cervical cancer screening. It does not mean you are overdue for these preventative screenings. Please discuss with your primary provider during your annual exam. Thank you for your patience during this time. 

I only see medical records for the past couple years in MyBILH Chart, but I cannot see all my historical data. How can I get access to that information now? 

You will continue to have read-only access to your previous patient portal for a limited time. You will still be able access your entire medical record that dates back further than five (5) years (such as pathology reports and colonoscopies) by contacting Medical Records (also called HIM) at the entity where you received your care, even after your previous patient portal is unavailable. Find a full contact list for Medical Records here.

Health information from the past five (5) years will be included as we consolidate health information across all these BILH health systems onto one patient portal. This decision was based on what was necessary for clinical decision making.

I have questions or would like a copy of my medical records.

You can obtain a copy of your medical record by contacting the Medical Records Department.

Who do I contact if I have further questions?

For MyBILH Chart questions and support, please call the MyBILH Chart Patient Support Line at 877-270-0370.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 4, 2025. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.

What do I need to do?

As a Core Physicians Patient Portal user, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal. 

Which patient portal do I use now? 

Continue using the Core Physicians Patient Portal, and any other existing patient portals you use, until October 4, 2025.

How do I get updates?

We will send you more communications through your current patient portals closer to October 4. Please check this web page as well for updates.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 4, 2025. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart. 

What do I need to do?

As an Exeter Hospital Patient Portal user, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal. 

Which patient portal do I use now? 

Continue using the Exeter Hospital Patient Portal, and any other existing patient portals you use, until October 4, 2025. 

How do I get updates?

We will send you more communications through your current patient portals closer to October 4. Please check this web page as well for updates. 

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 4, 2025. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart. 

What do I need to do?

As a Mount Auburn MyChart user, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal.

Which patient portal do I use now?

Continue using Mount Auburn MyChart and any other existing patient portals you use, until October 4, 2025.

How do I get updates?

We will send you more communications through your current patient portals closer to October 4. Please check this web page as well for updates.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 4, 2025. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart. 

What do I need to do?

As a BILH Behavioral Services patient, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal.

How do I get updates?

Please check this web page closer to October 4 for more information.