Introducing MyBILH Chart

I'm an existing patient. What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal called MyBILH Chart. This new patient portal will launch June 1. As a My Lahey Chart user, you don't need to take any action and will not have to sign-up for this upgraded patient portal. Your information will be seamlessly transitioned to this new portal.

I'm a new patient. How do I sign up?

If you previously had a My Lahey Chart account, you do not have to register for a new account. Simply log in to MyBILH Chart using the same login information from your My Lahey Chart account. Other patient portal users will need to register for a new account with MyBILH Chart.

New patients who wish to sign up for an account can do so by visiting the MyBILH Chart website. You may have received a unique activation code during your clinic visit or on your after-visit summary. You can use that code to sign up for your account. If you do not have an activation code, you can follow the instructions on MyBILH Chart to sign up without one.

Why is there new health information in my My Lahey Chart account? 

As part of the move to a single patient portal, BILH has started consolidating your health information from other BILH providers into My Lahey Chart. Over time, you'll be able to see and manage your health information from other BILH providers in a single place, MyBILH Chart.

What new information is available in My Lahey Chart? 

Beginning March 8, historic information from past visits to Beth Israel Deaconess Medical Center, New England Baptist Hospital, Joslin Diabetes Center and affiliated sites will appear in your My Lahey Chart account. Health records from other BILH organizations will be added in the coming months as we add more organizations to this shared patient portal. While this information will begin to appear in your My Lahey Chart in March, you will still use your existing patient portals until June 1, 2024.

I have questions about which health records will appear in MyBILH Chart.

What health information is available in MyBILH Chart?

With the introduction of the new and enhanced MyBILH Chart, patients will begin to see health information from affiliated Beth Israel Lahey Health hospitals and care organizations from the June 1, 2024 launch. More health records will be added to MyBILH Chart from all other BILH organizations in the coming months and years as we add more organizations to this shared portal. As part of the move to a single patient portal, your health information from 2019 and forward will be visible in MyBILH Chart.

Why can't I see all my problems, medications, allergies, and immunizations (PAMI) in MyBILH Chart?

While your problems, medications, allergies and immunizations (PAMI) will be available in our clinical systems and accessible to providers, you may not see all your information in your chart immediately. Some of the information requires a manual confirmatory step, which may not happen until you are next seen at one of our facilities.

Problems, Medications, Allergies and Immunizations (PAMI) will be reviewed and reconciled by your care team or on or close to your next appointment with your provider. The data may not appear until you have your first appointment after June 1, 2024.

If you need to refill a prescription and cannot see your medication on MyBILH Chart, then please contact your provider’s office.

I see “Conversion Provider” or “Historical Conversion Provider” instead of a provider's name. Why?

We are aware that some historical notes may display “Conversion Provider” or “Historical Conversion Provider” instead of the actual name of the provider. Notes written after the transition to MyBILH Chart will always display with the actual provider's name.

I do not see messages exchanged with my provider through my prior patient portal in MyBILH chart.

Messages exchanged with providers prior to June 1 through BIDMC PatientSite and Joslin NextGen patient portals can be accessed under the Communication section of the Menu in MyBILH Chart.

I do not see all my preventative health screenings in MyBILH Chart?

Some of your information on preventative screenings will not be available during our transition period. This may include diabetes eye exams, Chlamydia screening, and cervical cancer screening. It does not mean you are overdue for these preventative screenings. Please discuss with your primary provider during your annual exam. Thank you for your patience during this time.

I only see medical records for the past couple years in MyBILH Chart, but I cannot see all my historical data. How can I get access to that information now?

You will continue to have read-only access to your previous Patient Portal for one (1) year. After a year, your previous Patient Portal will no longer be available, but you will still be able access your entire medical record that dates back further than five (5) years (such as pathology reports and colonoscopies) by contacting Medical Records (also called HIM) at the entity where you received your care. Find a full contact list for Medical Records here.

Health information from the past five (5) years will be included as we consolidate health information across all these BILH health systems onto one patient portal. This decision was based on what was necessary for clinical decision making.

I have questions or would like a copy of my medical records.

You can obtain a copy of your medical record by contacting the Medical Records Department.

Who do I contact if I have further questions?

For MyBILH Chart questions and support, please call the MyBILH Chart Patient Support Line at 877-270-0370.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on June 1, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.

Which patient portal do I use now?

As of June 1, 2024, the PatientSite portal is view-only. Please sign up for and use the new MyBILH Chart patient portal going forward.

How do I sign up?

If you have a PatientSite account, please log in to PatientSite and follow instructions to create your new MyBILH Chart account. If you previously had a My Lahey Chart account, you do not have to register for a new account. Simply log in to MyBILH Chart using the same login information from your My Lahey Chart account. Please call the MyBILH Chart Patient Support Line at 877-270-0370 with any questions.

How do I pay my bill?

Effective June 1, 2024, Beth Israel Deaconess Medical Center, along with other Beth Israel Lahey Health (BILH) organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after June 1 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you June 1) called MyBILH Chart.

The new billing statements may reflect physician billing and/or hospital billing depending on the services received.

For services provided before June 1, you will continue to receive statements from Beth Israel Deaconess Medical Center. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling the number on your statement.

To set up a payment plan for services that occurred after June 1, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after June 1.

You can pay your bill online here.

I am a PatientSite user, but I go to BID Needham or BID Milton for imaging and/or lab work. Where will I see my results?

PatientSite users who have imaging or labs done at BID Needham will see their results in MyBILH Chart after June 1. These results will be viewable in a PDF format and can be accessed via the Document Center of MyBILH Chart. They will also continue to be available in Meditech MySite. PatientSite users who have imaging or labs done at BID Milton will continue to see their results in Meditech MySite after June 1. All results will be available in MyBILH Chart after BID Needham and BID Milton go-live with MyBILH Chart on October 26, 2024.

I have questions about which health records will appear in MyBILH Chart.

What health information is available in MyBILH Chart?

With the introduction of the new and enhanced MyBILH Chart, patients will begin to see health information from affiliated Beth Israel Lahey Health hospitals and care organizations from the June 1, 2024 launch. More health records will be added to MyBILH Chart from all other BILH organizations in the coming months and years as we add more organizations to this shared portal. As part of the move to a single patient portal, your health information from 2019 and forward will be visible in MyBILH Chart.

Why can’t I see all my problems, medications, allergies, and immunizations (PAMI) in MyBILH Chart?

While your problems, medications, allergies and immunizations (PAMI) will be available in our clinical systems and accessible to providers, you may not see all your information in your chart immediately. Some of the information requires a manual confirmatory step, which may not happen until you are next seen at one of our facilities.

Problems, Medications, Allergies and Immunizations (PAMI) will be reviewed and reconciled by your care team or on or close to your next appointment with your provider. The data may not appear until you have your first appointment after June 1, 2024.

If you need to refill a prescription and cannot see your medication on MyBILH Chart, then please contact your provider’s office.

I see “Conversion Provider” or “Historical Conversion Provider” instead of a provider's name. Why?

We are aware that some historical notes may display “Conversion Provider” or “Historical Conversion Provider” instead of the actual name of the provider. Notes written after the transition to MyBILH Chart will always display with the actual provider's name.

I do not see messages exchanged with my provider through my prior patient portal in MyBILH chart.

Messages exchanged with providers prior to June 1 through BIDMC PatientSite and Joslin NextGen patient portals can be accessed under the Communication section of the Menu in MyBILH Chart.

I do not see all my preventative health screenings in MyBILH Chart?

Some of your information on preventative screenings will not be available during our transition period. This may include diabetes eye exams, Chlamydia screening, and cervical cancer screening. It does not mean you are overdue for these preventative screenings. Please discuss with your primary provider during your annual exam. Thank you for your patience during this time.

I only see medical records for the past couple years in MyBILH Chart, but I cannot see all my historical data. How can I get access to that information now?

You will continue to have read-only access to your previous Patient Portal for one (1) year. After a year, your previous Patient Portal will no longer be available, but you will still be able access your entire medical record that dates back further than five (5) years (such as pathology reports and colonoscopies) by contacting Medical Records (also called HIM) at the entity where you received your care. Find a full contact list for Medical Records here.

Health information from the past five (5) years will be included as we consolidate health information across all these BILH health systems onto one patient portal. This decision was based on what was necessary for clinical decision making.

I have questions or would like a copy of my medical records.

You can obtain a copy of your medical record by contacting the Medical Records Department.

Who do I contact if I have further questions?

For MyBILH Chart questions and support, please call the MyBILH Chart Patient Support Line at 877-270-0370.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on June 1, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.

Which patient portal do I use now?

As of June 1, 2024, the Joslin Diabetes Center Patient Portal (NextGen) is view-only. Please sign up for and use the new MyBILH Chart patient portal going forward.

How do I sign up?

Patients who wish to sign up for an account can do so by visiting the MyBILH Chart website. You may have received a unique activation code during your clinic visit or on your after-visit summary. You can use that code to sign up for your account. If you do not have an activation code, you can follow the instructions on MyBILH Chart to sign up without one.

How do I pay my bill?

Effective June 1, 2024, Joslin Diabetes Center, along with other Beth Israel Lahey Health (BILH) organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after June 1 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you June 1) called MyBILH Chart.

The new billing statements may reflect physician billing and/or hospital billing depending on the services received.

For services provided before June 1, you will continue to receive statements from Joslin. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling 617-754-9199.

To set up a payment plan for services that occurred after June 1, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after June 1.

You can pay your bill online here.

I have questions about which health records will appear in MyBILH Chart.

What health information is available in MyBILH Chart?

With the introduction of the new and enhanced MyBILH Chart, patients will begin to see health information from affiliated Beth Israel Lahey Health hospitals and care organizations from the June 1, 2024 launch. More health records will be added to MyBILH Chart from all other BILH organizations in the coming months and years as we add more organizations to this shared portal. As part of the move to a single patient portal, your health information from 2019 and forward will be visible in MyBILH Chart.

Why can’t I see all my problems, medications, allergies, and immunizations (PAMI) in MyBILH Chart?

While your problems, medications, allergies and immunizations (PAMI) will be available in our clinical systems and accessible to providers, you may not see all your information in your chart immediately. Some of the information requires a manual confirmatory step, which may not happen until you are next seen at one of our facilities.

Problems, Medications, Allergies and Immunizations (PAMI) will be reviewed and reconciled by your care team or on or close to your next appointment with your provider. The data may not appear until you have your first appointment after June 1, 2024.

If you need to refill a prescription and cannot see your medication on MyBILH Chart, then please contact your provider’s office.

I see “Conversion Provider” or “Historical Conversion Provider” instead of a provider's name. Why?

We are aware that some historical notes may display “Conversion Provider” or “Historical Conversion Provider” instead of the actual name of the provider. Notes written after the transition to MyBILH Chart will always display with the actual provider's name.

I do not see messages exchanged with my provider through my prior patient portal in MyBILH chart.

Messages exchanged with providers prior to June 1 through BIDMC PatientSite and Joslin NextGen patient portals can be accessed under the Communication section of the Menu in MyBILH Chart.

I do not see all my preventative health screenings in MyBILH Chart?

Some of your information on preventative screenings will not be available during our transition period. This may include diabetes eye exams, Chlamydia screening, and cervical cancer screening. It does not mean you are overdue for these preventative screenings. Please discuss with your primary provider during your annual exam. Thank you for your patience during this time.

I only see medical records for the past couple years in MyBILH Chart, but I cannot see all my historical data. How can I get access to that information now?

You will continue to have read-only access to your previous Patient Portal for one (1) year. After a year, your previous Patient Portal will no longer be available, but you will still be able access your entire medical record that dates back further than five (5) years (such as pathology reports and colonoscopies) by contacting Medical Records (also called HIM) at the entity where you received your care. Find a full contact list for Medical Records here.

Health information from the past five (5) years will be included as we consolidate health information across all these BILH health systems onto one patient portal. This decision was based on what was necessary for clinical decision making.

I have questions or would like a copy of my medical records.

You can obtain a copy of your medical record by contacting the Medical Records Department.

Who do I contact if I have further questions?

For MyBILH Chart questions and support, please call the MyBILH Chart Patient Support Line at 877-270-0370.

What is changing?

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on June 1, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart. 

Which patient portal do I use now?

As of June 1, 2024, the New England Baptist Hospital patient portals are view-only. Please sign up for and use the new MyBILH Chart patient portal going forward.

How do I sign up?

Patients who wish to sign up for an account can do so by visiting the MyBILH Chart website. You may have received a unique activation code during your clinic visit or on your after-visit summary. You can use that code to sign up for your account. If you do not have an activation code, you can follow the instructions on MyBILH Chart to sign up without one.

How do I pay my bill?

Effective June 1, 2024, New England Baptist Hospital, along with other Beth Israel Lahey Health organizations will begin managing outstanding balances and new payment plans as a single billing office. Services provided on or after June 1 will be billed and mailed to you on a paper BILH patient statement and available to view and pay on the new patient portal (available to you June 1) called MyBILH Chart.

The new billing statements may reflect physician billing and/or hospital billing depending on the services received.

For services provided before June 1, you will continue to receive statements from New England Baptist Hospital. Those balances cannot be added to payment plans in MyBILH Chart; however, you can work with the billing office to arrange payment plans by calling the number on your statement.

To set up a payment plan for services that occurred after June 1, please go to the billing summary within MyBILH Chart. You may also call us at 781-744-5554 with any questions regarding bills or payment plans for services that took place after June 1.

You can pay your bill online here.

I have questions about which health records will appear in MyBILH Chart.

What health information is available in MyBILH Chart?

With the introduction of the new and enhanced MyBILH Chart, patients will begin to see health information from affiliated Beth Israel Lahey Health hospitals and care organizations from the June 1, 2024 launch. More health records will be added to MyBILH Chart from all other BILH organizations in the coming months and years as we add more organizations to this shared portal. As part of the move to a single patient portal, your health information from 2019 and forward will be visible in MyBILH Chart.

Why can’t I see all my problems, medications, allergies, and immunizations (PAMI) in MyBILH Chart?

While your problems, medications, allergies and immunizations (PAMI) will be available in our clinical systems and accessible to providers, you may not see all your information in your chart immediately. Some of the information requires a manual confirmatory step, which may not happen until you are next seen at one of our facilities.

Problems, Medications, Allergies and Immunizations (PAMI) will be reviewed and reconciled by your care team or on or close to your next appointment with your provider. The data may not appear until you have your first appointment after June 1, 2024.

If you need to refill a prescription and cannot see your medication on MyBILH Chart, then please contact your provider’s office.

I see “Conversion Provider” or “Historical Conversion Provider” instead of a provider's name. Why?

We are aware that some historical notes may display “Conversion Provider” or “Historical Conversion Provider” instead of the actual name of the provider. Notes written after the transition to MyBILH Chart will always display with the actual provider's name.

I do not see messages exchanged with my provider through my prior patient portal in MyBILH chart.

Messages exchanged with providers prior to June 1 through BIDMC PatientSite and Joslin NextGen patient portals can be accessed under the Communication section of the Menu in MyBILH Chart.

I do not see all my preventative health screenings in MyBILH Chart?

Some of your information on preventative screenings will not be available during our transition period. This may include diabetes eye exams, Chlamydia screening, and cervical cancer screening. It does not mean you are overdue for these preventative screenings. Please discuss with your primary provider during your annual exam. Thank you for your patience during this time.

I only see medical records for the past couple years in MyBILH Chart, but I cannot see all my historical data. How can I get access to that information now?

You will continue to have read-only access to your previous Patient Portal for one (1) year. After a year, your previous Patient Portal will no longer be available, but you will still be able access your entire medical record that dates back further than five (5) years (such as pathology reports and colonoscopies) by contacting Medical Records (also called HIM) at the entity where you received your care. Find a full contact list for Medical Records here.

Health information from the past five (5) years will be included as we consolidate health information across all these BILH health systems onto one patient portal. This decision was based on what was necessary for clinical decision making.

I have questions or would like a copy of my medical records.

You can obtain a copy of your medical record by contacting the Medical Records Department.

Who do I contact if I have further questions?

For MyBILH Chart questions and support, please call the MyBILH Chart Patient Support Line at 877-270-0370.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 26, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart. 

What do I need to do?

As an Anna Jaques Hospital eCW patient, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal.

Which Patient Portal do I use now?

Continue using your practice’s patient portal, and any other existing patient portals you use, until October 26, 2024.

How do I get updates?

We will send you more communications through your current patient portals closer to October 26. Please check this web page as well for updates.

Who do I contact if I have further questions?

Please contact your practice directly with any questions.

What is changing?

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 26, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.

What do I need to do?

As a CareSpace user, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal.

Which patient portal do I use now?

Continue using CareSpace, and any other existing patient portals you use, until October 26, 2024.

How do I get updates?

We will send you more communications through your current patient portals closer to October 26. Please check this web page as well for updates.

Who do I contact if I have further questions?

Patients may contact the CareSpace Tech Support team by calling 978-463-1374.

What is changing?

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 26, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.

What do I need to do?

As a My AJH Record user, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal.

Which Patient Portal do I use now?

Continue using My AJH Record, and any other existing patient portals you use, until October 26, 2024.

How do I get updates?

We will send you more communications through your current patient portals closer to October 26. Please check this web page as well for updates.

Who do I contact if I have further questions?

For assistance with My AJH Record or additional questions, patients may call 978-463-1155.

What is changing?

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 26, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.

What do I need to do?

As an Athena Health – MySite user, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal.

Which patient portal do I use now?

Continue using Athena Health – MySite, and any other existing patient portals you use, until October 26, 2024.

How do I get updates?

We will send you more communications through your current patient portals closer to October 26. Please check this web page as well for updates.

Who do I contact if I have further questions?

Patients may contact the Athena Health - MySite Tech Support team by calling 781-627-5005

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 26, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.  

What do I need to do?

As a CPA patient portal user, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal.

Which patient portal do I use now?

Continue using your practice’s patient portal, and any other existing patient portals you use, until October 26, 2024.

How do I get updates?

We will send you more communications through your current patient portals closer to October 26. Please check this web page as well for updates.

Who do I contact if I have further questions?

• Iona Fat, MD & Shari Tomasetti patients may contact their patient portal tech support team by calling 617-696-1770.
• Milton Community Physician Associates Dr. Kelly patients may contact their patient portal tech support team by calling 617-963-0676.
• Milton Community Physician Associates Ortho patients may contact their patient portal tech support team by calling 617-698-8585.

What is changing?

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 26, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.

What do I need to do?

As a Needham Urology Associates patient and HealthCare Support Portal user, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal.

Which patient portal do I use now?

Continue using Needham Urology Associates' HealthCare Support Portal, and any other existing patient portals you use, until October 26, 2024.

How do I get updates?

We will send you more communications through your current patient portals closer to October 26. Please check this web page as well for updates.

Who do I contact if I have further questions?

Patients may contact Needham Urology Associates' HealthCare Support Portal Tech team by calling 781-433-2110.

What is changing?

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 26, 2024, for BID Milton, BID Needham, BID Plymouth, BILH Breast Center–Plymouth, and BILH Care Center–Quincy. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.

What do I need to do?

As a Meditech MySite user, you do not need to take any action today. You will receive more information closer to October 26, 2024, on how to sign up for the improved and secure MyBILH Chart patient portal.

Which patient portal do I use now?

Continue using Meditech MySite, and any other existing patient portals you use, until October 26, 2024.

How do I get updates?

We will send you more communications through your current patient portals closer to October 26. Please check this web page as well for updates.

Who do I contact if I have further questions?

Patients may contact the Meditech MySite Tech Support team by emailing (mysiteportal@bidmc.harvard.edu) or calling 617-313-1278.

What is changing? 

Beth Israel Lahey Health is bringing all BILH organizations together on a single patient portal: MyBILH Chart. This new patient portal will launch on October 26, 2024. By bringing all BILH organizations together, over time you will be able to access and manage your health information from other BILH providers in a single place, MyBILH Chart.  

What do I need to do?

As a BID Plymouth patient portal user, you do not need to take any action today. You will receive more information closer to October on how to sign up for the improved and secure MyBILH Chart patient portal.

Which patient portal do I use now?

Continue using your practice’s patient portal, and any other existing patient portals you use, until October 26, 2024.

How do I get updates?

We will send you more communications through your current patient portals closer to October 26. Please check this web page as well for updates.

Who do I contact if I have further questions?

• BID Plymouth Gastroenterology patients may contact the practice directly for assistance.
• BID Plymouth Specialty Services patients may contact the practice directly for assistance.
• BID Plymouth Cardiology patients may contact their patient portal tech support team by calling 508-746-2900.