Virtual Primary Care

Virtual care is ideal for adults who want consistent care with the flexibility of remote access. It's a great fit if you:

• Manage a chronic condition like high blood pressure, diabetes, or anxiety
• Receive care for common illnesses like seasonal allergies, colds, etc.
• Prefer to manage your health from home
• Are interested in a new way to receive care or searching for a new primary care provider

Our virtual care providers are licensed in Massachusetts, New Hampshire, and Florida. You must be physically located in one of these states at the time of your virtual appointment.

Virtual care provides the same high-quality primary care services you’d receive at an in-person appointment, but from the comfort of your home or office. Virtual visits are secure and conducted using a phone, tablet or computer making it easier to access your care team.

Your primary care provider is your trusted partner for everyday health. They manage both short- and long-term conditions while helping you navigate the healthcare system. BILH virtual primary care providers can manage, diagnose, and treat:

• Cold, flu, and respiratory infections
• Allergies
• Skin conditions (e.g., rashes, eczema, acne)
• Mental health concerns such as anxiety and depression
• Chronic conditions like high blood pressure, diabetes, asthma, etc.
• Medication management and prescription refills
• Referrals to specialists for specific health concerns

If our virtual providers determine that in-person care is necessary, we’ll coordinate an in-person appointment at a BILH location near you.

Yes. Virtual providers can electronically prescribe medications to your preferred local pharmacy. However, certain prescriptions may require an in-person visit.

Yes. Virtual providers can order lab work and imaging to a facility near you. Results are shared through the MyBILH Chart patient portal, and a provider will follow up to review them with you.

No referral is necessary. You can directly enroll in BILH Virtual Primary Care and schedule appointments with our virtual primary care team.

To participate in a virtual visit, you need:

• A MyBILH Chart account
• A smartphone, tablet, or computer
• A stable internet connection
• A blood pressure cuff and home scale

Yes. We use HIPAA-compliant technology to ensure your health information is secure and private. All video and communication platforms are encrypted to ensure your privacy.

If you are a new patient, you can schedule your first appointment online through BILH Primary Care scheduling.

If you are a current Beth Israel Lahey Health patient, schedule virtual appointments through your secure MyBILH Chart patient portal.

BILH Virtual Primary Care providers are licensed, board-certified primary care physicians, physician assistants and nurse practitioners who are part of the Beth Israel Lahey Health network. They are experienced in delivering high-quality primary care, virtually.

All of your health information — including visit summaries, lab results, prescriptions, and appointment history — is available through our secure patient portal: MyBILH Chart. You can also message your provider and manage upcoming visits through the portal.

BILH Virtual Primary Care accepts most health insurance and managed care plans, including:

• Blue Cross/Blue Shield
• Commonwealth Care
• Harvard Pilgrim Health Care (HPHC)
• Mass Health/Medicaid
• Medicare
• Neighborhood Health Plan
• Tufts
• Most commercial insurance

Please check with your provider or our billing department to confirm coverage.