Beth Israel Lahey Health Primary Care: Patient & Family Advisory Council (PFAC)

Improving Quality, Safety, Communication, and More Through Patient & Family Engagement

Our Patient and Family Advisory Council (PFAC) is a group of 15 volunteer advisors who meet regularly to provide feedback on BILHPC initiatives.

We understand the importance of engaging patients in program design from the very beginning. Beyond gathering input on existing initiatives, BILHPC actively seeks new ideas directly from PFAC members, helping us identify priorities based on your experiences.

BILHPC Patient Family Advisory Council Eligibility

We want to work with patients and caregivers who have an open mind and a willingness to share their experiences. To be eligible for BILHPC PFAC membership, you also must:

  • Have received primary care or have a family member who received primary care at BILH within the past 2 years
  • Commit 1-2 hours per month
  • Attend virtual monthly meetings
  • Actively participate in discussions
  • Maintain confidentiality of all PFAC information
  • Communicate and collaborate effectively with families, patients and staff from diverse backgrounds

Our patient and family advisors share feedback and suggestions with care team professionals during PFAC meetings. These insights are communicated to leadership and help us improve our practices.

Want to learn more? Email us.

Further Engagement Opportunities

In addition to serving on the PFAC, our patient advisors also volunteer on several other BILHPC project teams and initiatives, including:

  • Quality & Safety Committee
  • Policy, Procedure, and Forms (PPF) Committee 
  • Social Determinants of Health Workgroup
  • Quality Improvement Lab (QUIL) Planning Team
  • BILH Ambulatory Patient Experience Core Team