Non-Discrimination Notice
Beth Israel Lahey Health Does Not Discriminate
Beth Israel Lahey Health (BILH) complies with applicable federal and state civil rights laws and does not discriminate on the basis of your race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, disability, or any other status protected by applicable laws.
BILH, through its corporate affiliates, provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats.
BILH also provides, through its corporate affiliates, free language assistance services, including oral interpretation and translated materials, to people whose primary language is not English and who have limited ability to read, write, speak, or understand English.
To access these services, or to file a grievance in the event you believe that BILH or any corporate affiliate has failed to provide these services or discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability, you should contact:
Designated Non-Discrimination Contacts by Entity
| Entity | Title | Phone Number |
|---|---|---|
| Anna Jaques Hospital | Patient Safety/Risk Coordinator | 978-463-1400, ext. 2313 |
| Beth Israel Deaconess Hospital–Milton | Director, Patient Experience, Security & Telecommunications | 617-313-1360 |
| Beth Israel Deaconess Hospital–Needham | Risk Patient Safety Manager | 781-453-6042 |
| Beth Israel Deaconess Hospital–Plymouth | Patient Relations Manager | 508-830-2521 |
| Beth Israel Deaconess Medical Center | Chief Medical Officer and Executive Director, Silverman Institute for Healthcare Quality & Safety | 617-667-1351 |
| Beverly and Addison Gilbert Hospitals | Patient Experience Lead | 978-922-3000, ext. 2273 |
| Exeter Hospital | Director, Risk Management & Patient Rights | 603-580-6587 |
| Lahey Hospital & Medical Center | Director, Patient Safety & Risk Management | 781-744-7162 |
| Mount Auburn Hospital | Director, Quality & Safety | 617-499-4879, ext. 4879 |
| New England Baptist Hospital | Executive Director, Quality & Patient Safety | 617-754-5568 |
| Winchester Hospital | RN Patient Advocate | 781-756-7159 |
You can also file a civil rights complaint with the US Department of Health and Human Services Office for Civil Rights through mail, phone, or online:
US Department of Health and Human Services
Centralized Case Management Operations
200 Independence Avenue, SW
Room 509F HHH Bldg.
Washington, DC 20201
800-368-1019
800-537-7697 (TDD)