BILH Primary Care Practice Name Changes

New Name. Same Care.

Beth Israel Lahey Health is focused on making our patients and their communities healthier. Since 2019, your primary care practice has been a part of the Beth Israel Lahey Health system. Beginning in April, we will be changing the name of the practice to highlight its connection with our larger health system. Below are answers to questions you may have as well as links to other helpful resources.

Questions & Answers for Patients

Why is my primary care provider’s practice name changing?

Your primary care practice is a part of Beth Israel Lahey Health. And we want our current and future patients to know their primary care practice has a connection world class academic medical centers and specialists, and is supported by a complete network of health care services.

What will be different when I visit my primary care team?

You will see the Beth Israel Lahey Health Primary Care logo on the building, on the door of the office and on paperwork. Our phone greetings will also be updated.

How will my care be impacted by this change?

There will be no impact on the care you receive. You will continue to receive the same high-quality care from the same care team you have come to expect from your primary care practice.

Are the caregivers or staff changing?

No. Your care team will remain at the practice and will continue to provide the level of care that you are used to.

Can I continue to see my specialists?

Yes. Your primary care provider can still coordinate access to BILH specialty care when you need it.

Do I need to tell my insurance plan?

No. You do not need to notify your health insurance of this change.

Will I still be covered under my insurance plan?

Your health insurance coverage will not be affected by this change.

Do I need to sign up for a new patient portal?

No. Your existing patient portal account will continue to be active.

Why does my bill have other business or hospital names on it?

Beth Israel Lahey Health Primary Care is working to streamline operational processes, including billing. While this work is underway, billing services will still be provided by affiliated hospitals or organizations.