Advancing Digital Health

Reimagining Care Delivery Through Digital Health

Beth Israel Lahey Health is creating a future where care is more proactive, accessible and responsive to patients’ needs. Across the system, clinicians, researchers, operational leaders and technology partners are working together to pilot, evaluate and scale digital solutions that support patients beyond traditional clinical settings and help clinicians spend more time focused on care.

We believe technology should strengthen human care, reducing friction for patients, supporting our workforce and creating more personalized care experiences.

Building the Future of Healthcare

Healthcare is moving beyond episodic interactions toward more continuous, personalized and accessible models of care. Patients want easier ways to manage their health, stay connected to their care teams and access care closer to home. At the same time, clinicians and health systems are facing growing complexity, rising demand and workforce pressures.

At BILH, we believe AI and digital technology can help meet these challenges by extending care beyond traditional settings, improving access and reducing routine administrative burden so clinicians can spend more time focused on patients. Our approach is grounded in a simple principle: technology should support more human-centered care, not replace it.

Highlighted initiatives include:

• Remote Patient Monitoring for Chronic Conditions: Our remote patient monitoring program is already helping patients manage hypertension through monitoring and virtual support from care teams. Implemented across 30 practice sites, the program has improved blood pressure control and helped reduce disparities in care, and will soon expand to other conditions including diabetes.
• AI Scribe in the Exam Room: BILH clinicians are using AI-enabled documentation tools to help spend less time on administrative tasks and more time focused on patients. The program has supported hundreds of thousands of clinical sessions while improving clinician and patient experience.
• Virtual Primary Care: Virtual primary care models are helping expand access to care by making it easier for patients to connect with clinicians, receive ongoing support and manage their health more conveniently from home.
• Other Virtual and Digitally Enabled Care: Across BILH, digitally enabled programs — including virtual cardiac rehabilitation and telehealth-supported GLP-1 management — are improving convenience, continuity and access to care closer to home.

Advancing Digital Health Initiatives

Beth Israel Lahey Health is uniquely positioned to help create, test and safely scale innovations in healthcare delivery given its history in engineering and tech-enabled care, and longstanding relationships with hyper scalers such as Google and AWS.

BILH’s integrated academic health system offers a unique environment for testing and validating new approaches across diverse patient populations, care settings and clinical specialties.

Bridge Program

Through its bridge program, BILH partners with established and emerging health technology organizations to co-develop, test and refine digital health solutions within real-world clinical environments. The program helps create pathways to validate, scale and operationalize mutually beneficial solutions across the health system.

Accelerator

The accelerator program enables BILH clinician-innovators to develop and validate tools that improve patient and provider experience. The program supports early-stage projects through mentorship, operational and legal guidance, and access to clinical, data and technology resources, helping teams develop pathways toward implementation and commercialization.